HubSpot CRM for Gmail
Contact and deal records connected to Gmail
HubSpot CRM for Gmail adds sales tools to your inbox and logs email activity in the CRM. Install the Chrome extension; connect your mailbox for automatic logging and CRM email. Free includes Gmail integration for up to two users and 1,000 contacts.
What is HubSpot?
Gmail conversations can be logged to contacts, companies and deals in HubSpot. If you missed an email, use the extension to add it to the relevant records later.
Free also allows 1,000 records in total across other standard object types. A team of more than two users or a database of more than 1,000 contacts needs a paid product.
HubSpot interface languages
Traditional Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Brazilian Portuguese, Simplified Chinese, Spanish, Swedish, Thai
These 17 CRM languages are available on all plans. Some features, including search, may receive translations later. Gmail extension languages may differ.
Who it suits
- Small teams starting with Gmail and a shared CRM
- Teams keeping contacts, meetings and sales activity together
Email linking
Add earlier sent or received Gmail messages to contact, company, deal or other CRM records.
Contact sync
Keep Google Contacts and HubSpot aligned with one-way or two-way sync of the main contact list.
Calendar sync
Sync meetings with Google Calendar and create calendar events from CRM meeting activity.
How HubSpot works with Gmail
Install HubSpot Sales in Chrome, then connect your individual Gmail mailbox in HubSpot. The extension can be installed without connecting a mailbox, but some email tools require that connection.
By default, automatic logging captures incoming and outgoing email involving existing CRM contacts. Reply-only mode logs replies to previously logged threads. Creating new contacts from incoming emails requires a beta option. Use the never-log list to exclude personal or internal addresses.
Getting started
- Install the Chrome extension while signed in to the Gmail account you use for customer email, then sign in to the correct HubSpot account.
- Connect your Gmail mailbox in HubSpot, grant Google permissions and check that your user has Personal email access.
- Review the logging rules and never-log list. Send an email to an existing CRM contact and check that it and the reply appear on the record.
HubSpot features
31 parameters · 8 groupsAccounts
Personal Gmail
Support for a personal Gmail account, not only a Google Workspace organization.
- Available
Google Workspace
Support for Google Workspace Gmail accounts; administrator approval may be required.
- Available
Customer records
Contacts
Create and maintain CRM records for individual people.
- Available
Companies
Store company information and link it to customer work through company records or fields on contacts.
- Available
Custom fields
User-defined fields on CRM records, beyond changing a layout or renaming a status.
- Available
Contact sync
Keep Google Contacts and the CRM in sync in one or both directions. A one-time import or browser capture is not ongoing sync.
- Available
One-way or two-way sync with the main Google Contacts list. Custom field mappings require a Data Hub subscription.
Work management
Sales pipelines
Track sales opportunities or deals through defined stages. A general project list is not a sales pipeline.
- Available
Deals
Track sales opportunities with a status or stage. This includes projects used to manage deals.
- Available
Projects
Manage projects through dedicated records or workflows beyond tracking a sales opportunity.
- Available
A Super Admin can activate Projects records on any plan. Tags, pipeline rules and project workflow actions have additional subscription requirements.
Tasks
Create actionable tasks with an owner, status or due date.
- Available
Notes
Save internal notes associated with a contact, email or CRM record.
- Available
Files
Find, attach or download files linked to CRM records or conversations. Files may be stored in the CRM, linked from cloud storage or retrieved from email.
- Available
Upload files or select existing HubSpot files to attach to CRM records and activities on any plan. Record/activity permissions apply; team-specific permissions require Professional or Enterprise. Email attachment capture has separate rules.
Web capture
Save a webpage link, selected text or an area capture directly from the browser into a CRM note or task. Contact extraction, manual copy and paste, and a URL field alone do not count.
- Not verified
The Sales Chrome extension creates notes and tasks while you browse. Direct capture of a webpage URL, selected text or screen area into those notes or tasks is not verified.
Reminders
Date-based or message-triggered reminders for a follow-up or task.
- Available
Calendar sync
Keep Google Calendar and the CRM in sync. Creating a single event or sharing a booking link is not ongoing sync.
- Available
Syncs meetings with the primary Google Calendar. Google-side edits and deletions update HubSpot; deleting a HubSpot meeting does not delete its Google event.
Email linking
Associate or log email conversations with a contact, project or CRM record.
- Available
Email sync
Automatically update CRM email activity from new Gmail messages or their metadata, including rule-based capture. Copying message bodies or importing old mail is not required. Manual logging alone is not synchronization.
- Available
Automatic rules log incoming and outgoing email for existing contacts. Reply-only mode covers previously logged threads; creating new contacts from incoming emails requires a beta option.
Email tracking
Track email opens, link clicks or both.
- Available
Email templates
Reusable email message templates or snippets.
- Available
Mail merge
Send personalized email to multiple contacts from one campaign or bulk-send workflow.
- Available
Email scheduling
Schedule an outgoing email for a future send time.
- Available
Requires a connected individual email account. Predictive send-time options need a higher subscription.
Email sequences
Send a scheduled outreach sequence with multiple email steps. A single reminder is not a sequence.
- Plan-dependent
Requires Sales Hub or Service Hub Professional or Enterprise and an eligible assigned seat.
Collaboration
Shared inbox
A shared email workspace where multiple people handle the same conversations.
- Available
Team assignment
Assign customer work, records, tasks or conversations to another team member.
- Available
Automation
Workflow automation
Use configurable triggers or rules beyond ordinary email sync, including task or record actions and contextual note reminders. Background sync alone is not workflow automation.
- Available
Free allows one form-submission email action per simple workflow. More actions, sales automation and full CRM workflows require eligible paid subscriptions.
Data
Reporting
Built-in CRM reporting or dashboards, including documented statistics views.
- Available
Data import
Import CRM records from a file or another supported data source.
- Available
Data export
Export CRM records or reports to a downloadable file.
- Available
API access
Work with CRM data through a documented developer API. A list of third-party integrations is not a developer API.
- Available
Mobile
Mobile CRM
Officially supported CRM access through a mobile app or mobile web interface.
- Available
Gmail mobile
CRM functionality inside the Gmail Android or iOS application, normally through a Gmail add-on.
- Not verified
Pricing and plan requirements
Free plan
Free
2 users1,000 contacts
Advanced automation: paid plans
Free plan limits
2 users1,000 contacts1,000 recordsAcross other standard object types
Gmail integration included Gmail logging and tracking are included. Email sequences and advanced automation require a paid plan.
- Advanced sales tools and expanded limits require a paid plan.
What to check before choosing
- Free allows three email templates and three snippets per account.
- Email sequences require Sales Hub or Service Hub Professional or Enterprise and an eligible assigned seat.
- Configure Google sync separately. Custom contact field mappings need a paid Data Hub subscription. Deleting a meeting in HubSpot does not delete its Google Calendar event.
HubSpot: common questions
Does HubSpot work with personal Gmail?
Yes. The Chrome extension supports personal Gmail and Google Workspace, and Gmail integration is included in the free CRM.
Does connecting Gmail log every email?
Logging follows your rules and exclusions. The default covers existing CRM contacts; reply-only mode covers previously logged threads. Creating new contacts from incoming emails requires a beta option.
What do I need for HubSpot sequences?
Connect an individual email account and use Sales Hub or Service Hub Professional or Enterprise with an eligible assigned seat and sequence permissions.
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